Last Update: May 5, 2023
View the prior version of our privacy notice, dated August 18, 2022, here.
At RezPlot Systems, LLC d/b/a Campspot (“Campspot”, “Company”, “we” or “us”), we believe in being clear and open about how we collect data related to you. This Cookie Policy (“Cookie Policy”) provides detailed information about how and when Campspot uses cookies and similar technologies when you visit our websites at www.campspot.com or https://software.campspot.com(collectively, the “Websites”), access and/or use Campspot’s software-as-a-service product (“SaaS”), download, access and /or use Campspot’s mobile application named Campspot: RV & Tent Camping (“App”), interact with online advertisements or marketing emails, or engage with any other websites, pages, features, or content we own or operate that direct you to this Cookie Policy (collectively the “Services”).
This Cookie Policy explains what these technologies are, why we use them, and your rights to control our use of them. Please read this Cookie Policy carefully so that you can be informed about our cookie handling practices when accessing or using the Services. Please click the “Cookies Settings” link to update your browser’s cookie preferences for the Services at any time.
This Cookie Policy is part of the Privacy Notice at https://www.campspot.com/about/privacy (“Privacy Notice”) and helps inform you to about our data handling practices.
By accessing or using the Services, you accept the data practices and terms detailed in this Cookie Policy and Privacy Notice. If you do not agree with this Cookie Policy, please discontinue your access or use of the Services immediately. This Cookie Policy does not apply to services offered by other companies or other sites linked from the Services.
We may update this Cookie Policy at any time so that we can keep you updated about our new data handling practices. If we make any material changes to this Cookie Policy, we will notify you when you first visit our Services after the changes are posted or via the email address, we have on file for you (if any), or otherwise post the updated version on the Services and changing the ‘Last Updated’ date above. Once any amendments to this Cookie Policy are posted, the changes become effective immediately and you acknowledge and agree to such changes if you continue to use the Services. We will update the Last Updated date located at the top of this Cookie Policy whenever we make changes to this Cookie Policy.
“Cookies” are small data files that are placed on your computer or mobile device when you visit a website. Cookies are widely used by website owners in order to make their websites function, to work more efficiently, as well as to provide reporting information.
We use both first-party and third-party cookies on our Services. First-party Cookies are Cookies that are placed on your device by us, while third-party Cookies are set by parties other than Campspot. Third-Party Cookies enable third party features or functionality to be provided on or through the Services (for example advertising, interactive content, interaction with social media sites, and analytics). The parties that set these third-party Cookies can recognize your computer or mobile device both when you visit the Services, and also when you visit certain other websites. Campspot does not control how third-party Cookies are used, and we encourage you to check the websites of any third-party Cookie providers for more information about how they use cookie information.
Generally, information collected by Cookies and other tracking technologies does not constitute Personal Information as defined by the General Data Protection Regulation and other applicable privacy laws. However, if exceptionally such collected information does constitute Personal Information (such as ‘IP’ addresses or similar identifiers), we will treat it as Personal Information in accordance with the Privacy Notice.
Our retention periods for Cookie information depend on whether the Cookie is a “persistent” or “session” Cookie. Each category of Cookie listed below is either a session Cookie or persistent Cookie.
We use “persistent Cookies” to save information about you for longer periods of time, while “session” Cookies are deleted when you close your browser or after a short period of time. Persistent Cookies are stored for varied lengths of time depending on the purpose of the Cookie collection and tool used. You can delete Cookie data as described herein.
We use Cookies for several reasons. Campspot uses Cookies to help it understand how the Services are being used, such as whether you spent more time on a certain part of the Services, whether you experienced any technical issues, and more. Some Cookies are required for technical reasons in order for the Services to operate, and we refer to these as “essential” or “strictly necessary” Cookies. Other Cookies also enable us to track and target the interests of our users and to enhance the experience of the Services. Third parties serve Cookies through the Services for advertising, analytics and other purposes.
As of the date of this Cookie Policy, we use first and third-party Cookies.
We use the Cookies described below on the Services:
These Cookies are strictly necessary for the Websites, SaaS and App to function and cannot be switched off in our systems. They are usually set only in response to actions made by you which amount to requests to provide the Services. Strictly necessary Cookies allow you to use the Services and to enable access to various features such as setting your privacy preferences, logging in or filling in forms, creating a unique user session, and enabling access to secure areas. You can set your browser to block or alert you about these Cookies, but some parts of the Services will not then work. These Cookies do not store any personally identifiable information and Campspot and AWS serve these Cookies. The Strictly Necessary Cookies we use include but are not limited to:
| Cookie Name | Service | Type | Category | Purpose | Cookie Type & Duration |
|---|---|---|---|---|---|
| AWSALB | AWS Loadbalancer | Third party | Strictly necessary | Used for load balancer session stickiness | 10 day expiration |
| AWSALBCORS | AWS Loadbalancer | Third party | Strictly necessary | Used for load balancer session stickiness and prevents CORS errors | 10 day expiration |
| Campspot_session | Aggregator | First Party | Strictly necessary | Session ID for platform/campgrounds. Used for API Calls to Platform | Doesn't expire |
| jwt_auth | Platform | First Party | Strictly necessary | Used for authorization of protected api endpoints | 15 min, extended based on activity |
These Cookies are used to enhance and improve the performance of https://software.campspot.com but are not essential. These Cookies collect information that helps us understand how the Services are being used by our customers and how effective our marketing campaigns are. These Cookies may collect ‘IP’ addresses and may generate a unique identifiers to analyze how frequently you visit the Services, and gather other metrics such as page views. All information these Cookies collect is aggregated and therefore anonymous. If you do not allow these Cookies we will not know when you have visited the Services, and will not be able to monitor the performance of the Services. The Performance Cookies we use include but are not limited to:
| Cookie Name | Service | Type | Category | Purpose | Cookie Type & Duration |
|---|---|---|---|---|---|
| Authorization | Platform | First Party | Performance | Used for authorization of protected api endpoints | 1 day |
We also use Google Analytics which is an analytics service provided by Google LLC. (US). Please click on the links below to learn more about Google Analytics and its privacy policies.
https://support.google.com/analytics/answer/7318509?hl=en
https://policies.google.com/technologies/partner-sites
https://support.google.com/analytics/answer/6004245
You may opt-out of Google Analytics for display advertising or customize Google display network ads by managing your privacy controls on Google's website.
These cookies enable the Services to provide enhanced functionality and personalized features. They may be set by us or by third party providers whose services we have added to our pages. Although these cookies are not strictly necessary, if you disable them, certain functionality may not be available to you. The Functionality Cookies we use include but are not limited to:
| Cookie Name | Service | Type | Category | Purpose | Cookie Type & Duration |
|---|---|---|---|---|---|
| production_aggregator_user_refresh_token | Aggregator/AWS Cognito | First Party | Functionality | Session ID for Aggregator, used for tracking session on API calls to Aggregator | Doesn't expire |
| production_campspot_aggregator_session | Aggregator | First Party | Functionality | Token used by aggregator to login users. It's received from cognito after authentication | 1 day lifespan and has to be refreshed once expired |
| production_aggregator_user_access_token | Aggregator/AWS Cognito | First Party | Functionality | A boolean value in aggregator about whether a user is currently logged in on the browser session. It is used in our login logic both in the user service and in the social login service | Lives as long as the session exists, it toggles between true and false on sign in and sign out |
| production_aggregator_user_logged_in | Aggregator/AWS Cognito | First Party | Functionality | Is the token used by aggregator to validate that we can receive a new access token from cognito once the access token has expired. | 365 day lifespan |
| ENV_reservation_search_session | Aggregator | First Party | Functionality | Used to track Accelorator sessions in google tag manager | 1 day |
| _sto | Platform | First Party | Functionality | Used for access to the support site | 1 day |
| vuid | Platform | Third Party | Functionality | Hosted videos on vimeo will add this cookie to the user’s browser. | 4 days |
Targeting Cookies are used by our advertising and marketing partners and work primarily through uniquely identifying your device (e.g., advertising ID, ‘IP’ address, geolocation), and are used to build a profile of your interests and show you relevant ads on other websites you may visit. If you do not allow these Cookies, you will experience less targeted advertising.
Cookies are not the only way to store information on your computer or mobile device. Campspot stores additional information that is essential to the functionality of the Services in local storage. Local storage is similar to the storage of information in Cookies, but never expires until the Services delete this information, or you delete it yourself. Please refer to the instructions specific to the type of browser you are using, or the specific mobile phone operating system you are using for instructions on how to delete local storage.
Cookies are not the only way to track visitors to a website. Campspot and our third-party partners may use other similar technologies such as clear GIFs (also known as “tracking pixels” and “web beacons”). Clear GIFs are small graphics files that contain an identifier that recognizes when a user visits our Websites and App. This allows our third-party partners to monitor traffic patterns between websites, communicate with Cookies, to understand if you have come from an advertisement displayed on a third-party website, to monitor the success of marketing campaigns and to improve site performance. These technologies typically rely on Cookies to function, so disabling cookies in your browser will impair their functionality.
You have the right to decide whether to allow Cookies when using the Services. Most browsers allow you to control Cookies as part of their settings and preferences. Please refer to your specific browser for instructions on how to disable, limit and delete Cookies.
Below we describe how you can manage first-party and third-party cookies on the Services:
You can enable, disable or delete Cookies via your browser settings. To do this, follow the instructions provided by your browser, usually located within the “Help”, “Tools” or “Edit” settings of your browser. Please be aware that if you set disable Cookies on your browser, you may not be able to access secure areas of the Services and parts of the Services may also not work properly (e.g., referral links, preferences, etc.).
The following links are provided for your convenience. Click on the relevant link below to access detailed information regarding Cookie settings. Should your browser not be listed here, you should review the help pages for your specific browser to see what features are offered for adjusting your Cookie settings:
1 .Microsoft Internet Explorer
2. Google Chrome
3. Safari
4. Firefox
If you use a different browser than those listed above, please refer to your specific browser’s documentation or check out https://allaboutcookies.org/what-are-web-browsers to learn more about different browsers. You can also find out more information about how to change your browser Cookie settings at allaboutcookies.org.
Note that if you disable, limit or delete cookies, the Services may not function properly, and this may prevent you from using our Services.
Any Cookies that are placed on your browsing device by a third party can be managed through your browser (as described above) or by checking the third party’s website for more information about cookie management and how to “opt-out” of receiving cookies from them. You can learn more at the following third-party websites:
1. AllAboutCookies: http://www.allaboutcookies.org/
2. Network Advertising Initiative: http://www.networkadvertising.org/
3. Wikipedia: https://en.wikipedia.org/wiki/HTTP_cookie
We do not control interest-based advertising Cookies on the Services. However, many advertising companies that collect information for interest-based advertising are members of the Digital Advertising Alliance (“DAA”) or the Network Advertising Initiative (“NAI”), both of which maintain websites where people can opt out of interest-based advertising from their members.
To opt-out of website interest-based advertising provided by each organization’s respective participating companies, visit the DAA’s opt-out portal available at http://optout.aboutads.info/, the DAA of Canada’s opt-out portal available at https://youradchoices.ca/en/tools, or visit the NAI’s opt-out portal available at http://optout.networkadvertising.org/?c=1.
Residents of the European Union may opt-out of online behavioral advertising served by the European Interactive Digital Advertising Alliance’s participating member organizations by visiting https://www.youronlinechoices.eu/.
As described in this Cookie Policy, we use third-party analytics providers to collect information about the effectiveness of our Services and marketing campaigns. Some third-party analytics and marketing Cookie service providers allow you to opt-out with them directly.
If you have any questions regarding this Cookie Policy, please contact us using the information below. You may also find our Privacy Notice helpful.
You can contact us via email at help@campspot.com. If you prefer to contact us by postal mail, please use the following address:
RezPlot Systems, LLC d/b/a Campspot
Attn: Privacy Team
38 Commerce Ave SW, Suite 200
Grand Rapids, MI 49503
We will attempt to respond to your request and to provide you with additional Cookie-related information.