Service Fee FAQ

• What is the Service Fee?

  Campspot charges a service fee (“Service Fee”) on some reservations, payable by guests (“Guests”) who book through Campspot's marketplace (“Marketplace”). The Service Fee helps cover the cost of secure transactions and the Service Fee amount will vary.

• What is covered?

  The exact Service Fee charged will be displayed to Guests at the time of booking. Please be aware that each campground operator on the Campspot Marketplace has its own refund policy that applies to other charges paid by the Guest. Campgrounds do not have the ability to discount or waive the Service Fee. Guests are urged to review each campground operator's refund policy before making a reservation.

• How much of the Service Fee will be refunded?

  The Service Fee will only be refunded in the event a Guest is entitled to a full refund pursuant to the terms of the cancellation policy presented in the listing. For example:

  • If the Guest is entitled to a 100% refund from the applicable campground operator, then Campspot will refund 100% of the Service Fee to the Guest.
  • If the Guest is not entitled to a refund from the applicable campground operator, then Campspot will not refund any portion of the Service Fee to the Guest.

  Some campgrounds may have custom policies that differ from the examples noted above, and such policies may have different cancellation terms and fees associated with them.

• Additional Note on Refunds

  If a Guest was charged in a different currency, the payment and refund totals of the Service Fee may vary based on exchange rates or other additional applicable fees.