Last Update: May 3, 2023
View the prior version of our privacy notice, dated November 16, 2022, here.
At RezPlot Systems, LLC d/b/a Campspot (“Campspot”, “Company”, “we”, “our” or “us”), we value your trust and are constantly striving to provide excellent service to you, our customers and business partners, while building a long-lasting relationship with you. To achieve these goals, we collect and analyze information about you, your business, and the reservations and other transactions that are made using Campspot.
We believe in being clear and open about how we collect data related to you when you visit our websites at www.campspot.com or https://software.campspot.com (collectively, the “Website(s)”), access and/or use Campspot’s software-as-a-service product (“SaaS”), download, access and /or use Campspot’s mobile application named Campspot: RV & Tent Camping (“App”), create an account, use our services or www.campspot.com to search or book a camping destination, subscribe to our newsletter, interact with us, participate in online advertisements or marketing emails, opt-in to receive SMS mobile messages, or engage with any other websites, pages, features, or content we own, operate and/or provide (collectively with the Websites, SaaS and App, the “Services”) that direct you to this Privacy Notice (“Privacy Notice”).
No matter how Campspot comes to have your information, we want you to know that we respect the privacy of your information and that you should be aware of how we handle it. This Privacy Notice is designed to help you understand how we collect, use, share and safeguard the information you provide to us and to assist you in making informed decisions when using our Services.
By accepting our Privacy Notice and/or accessing and using the Services, you consent to our collection, storage, use and disclosure of your Personal Information as described in this Privacy Notice and the Cookie Policy located at https://www.campspot.com/about/cookies (“Cookie Policy”). The use of www.campspot.com is subject to the Campspot Terms of Service located at https://www.campspot.com/about/terms-and-conditions. The use of https://software.campspot.com is subject to Campspot Service Agreement located at https://software.campspot.com/documents/Campspot-Service-Agreement.pdf. The use of Campspot Program for SMS mobile messaging by campgrounds is subject to the Campspot Text Message Terms and Conditions located at https://signup.campspot.com/text-messaging.
Please click on the below links to go directly to that section of the Privacy Notice:
We collect “Non-Personal Information” and “Personal Information” and the information we collect from you depends on how you use the Services. “Non-Personal Information” includes information that cannot be used to personally identify you, such as anonymous usage data, general demographic information we may collect, referring/exit pages and URLs, platform types, preferences you submit and preferences that are generated based on the data you submit and number of clicks. “Personal Information” means data that allows someone to identify or contact you, including, for example, your name, address, telephone number, email address, as well as any other non-public information about you that is associated with or linked to any of the foregoing data. This includes:
| Context | Types of Data | Primary Purpose for Collection and Use Data |
|---|---|---|
| Website and App User Information | We collect the name, if stated, and email address if a user contacts us. | We have a legitimate interest in contacting our users and communicating with them in relation to the Services. |
| Camper’s Account Information | If you set up an account through the Websites or App, we collect your:
|
The information is needed to create an account for booking camping destinations. We also have a legitimate interest in contacting our customers and communicating with them in relation to the Services. Your billing information is necessary to complete your booking transaction. You will have an option to securely store your credit card information in your account if you choose to. Personal Information that is needed in order to complete the transaction, is stored on Campspot’s server provider’s servers in a commercially reasonable manner designed to safeguard against unauthorized access. If you opt-in to receive text messages from us, we may send you a text message that contains promotional information that may be of interest to you. You can opt-out of receiving future text messages by replying "STOP." Your name and email address may be used to send you information about our Company, product updates, special offers, and newsletters that may be of interest to you. You may select the “unsubscribe” bottom at the bottom of the email to stop receiving these emails. If you unsubscribe from the promotional emails described above, you will still receive emails with booking confirmations. |
| Website Visitors from Campground Destination’s Direct Booking Site | When a campground destination’s direct booking site redirects you to www.campspot.com to complete your booking, we collect your:
|
The information is needed to complete the booking process for the desired campground. |
| Campspot Order Forms for Campgrounds and Account Information | When you complete order forms and / or create an account on https://software.campspot.com, Campspot may collect other information included in this Privacy Notice, including but not limited to:
|
Information is used for fulfillment of your order. Personal Information that is needed in order to issue an invoice and complete the transaction, is stored on Campspot's server provider's servers in a commercially reasonable manner designed to safeguard against unauthorized access. |
| Trade Shows or Conference Participation Information | We may collect your name, company name, phone number, email address and information regarding the booths you attended or visited during a trade show or conference hosted or attended by Campspot. | We have a legitimate interest in contacting trade show and conference participants and communicating with them in relation to the Services that may be of interest to them. If you opt-in to receive text messages from us, we may send you a text message that contains promotional information or invitation to a future event that may be of interest to you. You can opt-out of receiving future text messages by replying "STOP." Your name and email address may be used to send you information about our Company, product updates or invitation to future events that may be of interest to you. You may select the “unsubscribe” bottom at the bottom of the email to stop receiving these emails. |
| Cookies and First Party Tracking | We use Cookies and clear GIFs. “Cookies” are small pieces of information that a website sends to a computer’s hard drive while a website is viewed. See our Cookie Policy for more information on how we use Cookies. https://www.campspot.com/about/cookies |
For individuals that consent, we may use first party Cookies to make the Services operate efficiently; to analyze website performance for the purpose of improvement, and to facilitate marketing activities. See our Cookie Policy for more information on how we use Cookies. https://www.campspot.com/about/cookies |
| Cookies and Third Party Tracking | We participate in behavior-based advertising, this means that a third party uses technology (i.e.: a cookie, pixel or ‘LAL’) to collect information about your use of the Service so that they can provide advertising about products and services tailored to your interests. To learn more about our third-party partners, please read their respective privacy policies. Google Analytics is an analytics service provided by Google Inc. (US).: https://support.google.com/analytics/answer/7318509?hl=en https://policies.google.com/technologies/partner-sites https://support.google.com/analytics/answer/6004245 You may opt-out of Google Analytics for display advertising or customize Google display network ads by managing your privacy controls on Google's website. MailChimp is an analytics service that we use to send emails. https://www.intuit.com/privacy/statement/ Iterable is an analytics service we use as a marketing automation tool when we send emails. https://iterable.com/trust/privacy-policy/ |
For individuals that expressly consent, we may engage in behavior-based advertising, capturing website, SaaS and mobile application analytics and engaging third parties to assist with providing Services that are tailored to your interests. See our Cookie Policy for more information on how we use Cookies. https://www.campspot.com/about/cookies |
| Social Media Connectors | Our Websites and App use social media connectors. They are social media buttons, such as Facebook, Instagram, Pinterest and Twitter, you see on our Websites and App or blog posts that allow you to connect and learn more about us and interact with us, our users and marketing partners. Please see Section 4 below for additional information. | We have a legitimate interest in understanding how you interact with the Services to better improve the Services, and to understand your preferences and interests and to select offerings that you might find most useful. |
| Email Interconnectivity | If you receive email from us, we use certain tools to capture data related to when you open our message, click on any links or banners it contains and make purchases. | For individuals that consent we capture this data to understand how you interact with communications to you. |
| Feedback/Support | We collect personal data from you contained in any inquiry you submit to us regarding the Services, such as completing our online forms, calling or emailing for the purposes of general inquiries, support requests, or to report an issue. | We have a legitimate interest in receiving, and acting upon, your feedback, issues, or inquiries. |
| Emailing List | When you sign up for one of our emailing lists, we collect your email address. | We share information about our products and services with individuals that consent to receive such information. We also have a legitimate interest in sharing information about our products and services that may be of interest to them. |
| Mobile Devices | We collect information from your mobile device such as unique identifying information broadcast from your device when using the Services. | We have a legitimate interest in identifying unique visitors, and in understanding how users interact with us on their mobile devices. |
| Website & Application Interactions | We use technology to monitor how you interact with the Services. This may include: IP addresses, preferences, web pages you visited prior to using the Services, information about your browser, network or device (such as browser type and version, operating system, internet service provider, preference settings, unique device IDs and language and other regional settings), information about how you interact with the Services (such as timestamps, clicks, scrolling, browsing times, searches, transactions, referral pages, load times, and problems you may encounter, such as loading errors). | We have a legitimate interest in understanding how you interact with the Services to better improve the Services, and to understand your preferences and interests and to select offerings that you might find most useful. We also have a legitimate interest in detecting and preventing fraud. |
| Transactional Information | We collect transactional information, including information about the products and services you purchase or download or about which you make an inquiry. | We have a legitimate interest in our customers' transactional information to fulfil contractual obligations related to Services. We also have a legitimate interest in understanding your preferences and interests so we could select offerings that you might find most useful. |
| Logs | We collect information, including your browser type, operating system, Internet Protocol (“IP”) address (a number that is automatically assigned to a computer when the Internet is used), domain name, click-activity, referring website, and/or a date/time stamp for visitors. | We have a legitimate interest in monitoring networks and the visitors to our Websites, SaaS and App and access and use of the Services to provide the Services and enhance the Services. |
| Employment | If you apply for a job posting, or become an employee, we collect information necessary to process your application or to retain you as an employee. This may include, among other things, your social security number. Providing this information is required for employment. | We use information about current employees to perform our contract of employment, or the anticipation of a contract of employment. In some contexts, we are also required by law to collect information about our employees. We also have a legitimate interest in using your information to have efficient staffing and work force operations, and provide the Website, SaaS and App to our customers. |
| Demographic Information | We collect personal information, such as your age, gender or location. | We have a legitimate interest in understanding our users and providing tailored Services. |
| Geolocation Information | When you use our Services we collect your location from the GPS, Wi-Fi, and/or cellular technology in your device to determine your location to better serve you. | We have a legitimate interest in understanding our users and providing tailored Services. In some contexts, our use is also based upon your consent to provide us with geo- location information. |
| Surveys | When you participate in a survey, we collect information that you provide through the survey. If the survey is provided by a third-party service provider, the third party’s privacy policy applies to the collection, use, and disclosure of your information. | We have a legitimate interest in understanding your opinions and collecting information relevant to our organization and the Services. |
Our Services are not designed for children under 13, and we do not intentionally or knowingly collect Personal Information from users who are under the age of 13 or from other websites or services directed at children. If we discover that a child under 13 has provided us with Personal Information, we will delete such information.
Campgrounds, our affiliates, data analytics providers, advertising networks, internet service providers, operating systems and platforms and social networks may also provide us information about you. We may also collect information from publicly available sources. For example, if you submit a job application, or become an employee, we may conduct a background check.
In general, Personal Information you submit to us is used either to respond to requests that you make, or to aid us in serving you better. We use your Personal Information in the following ways:
In general, we use Non-Personal Information to help us improve the Services and customize the user experience. We also aggregate Non-Personal Information in order to track trends and analyze use patterns on the Services. This Privacy Notice does not limit in any way our use or disclosure of Non-Personal Information and we reserve the right to use and disclose such Non-Personal Information to our partners, advertisers and other third parties at our discretion.
As a general rule, we do not sell, rent, lease or otherwise transfer any information collected either automatically or through your voluntary action. We may disclose your Personal Information as described below and as described elsewhere in this Privacy Notice.
Third Party Service Providers. We may share your Personal Information with third party service providers to provide you with the Services that we offer you; to conduct quality assurance testing; to perform marketing; to run data analysis; to facilitate creation of accounts; to process your payment when you complete a purchase order or book a campground through our Websites or App; to provide technical support; and/or to provide future services to you. Prior to engaging any third-party service provider, Campspot performs due diligence to evaluate their defensive posture and executes an agreement requiring each third-party service provider to maintain minimum acceptable security practices. The third-party service providers we are engaged with and/or third-party products and/or services we use to provide the Services can be found here https://www.campspot.com/about/third-party-service-providers.
Integrations and Third-Party Services. We integrate third-party Application Programming Interface (“API”) in connection with the Services that we offer you. User data collected via the API is subject to the privacy policies of those third parties and Campspot does not own or control those third parties.
Campgrounds and Booking Partners. Reservations can be made on www.campspot.com, directly on campgrounds’ websites or through other booking partners. If you make a reservation on www.campspot.com, we will collect and share the Personal Information about you with the campground(s) for which you make the reservation(s) in order to process and manage your reservation and for the purposes described in this Privacy Notice.
Process Payments. We may use financial/credit card and payment information to process your order. Personally identifiable information that is needed in order to issue an invoice is stored on Campspot’s server provider’s servers in a commercially reasonable manner designed to safeguard against unauthorized access. We have put in place the appropriate physical, electronic, and managerial procedures to safeguard and secure the information we collect online. We do not store unnecessary information about you or for an unnecessary length of time. We may need to share some of this information with delivery services, credit card clearing houses and other third parties to complete the transaction. If we use an automated process to collect your credit card information, we may share this information with a third party vendor specifically selected for its superior practice, in which case we do not retain a copy of that information on our servers.
When we transmit your Personal Information to our payment processor, we do so via an encrypted connection.. To learn more about the payment processors we use and their policies related to privacy, learn more at
Business Transfers. If (i) Campspot is acquired by, merges with, or receives investment from another company or (ii) if any of the Campspot’s assets are or may be transferred to another company, whether as part of a bankruptcy or insolvency proceeding or otherwise, we may transfer the information we have collected from you to the other company. As part of the business transfer process, we may share certain of your Personal Information with lenders, auditors, attorneys and consultants.
Other Disclosures. Regardless of any choices you make regarding your Personal Information (as described below), we may disclose Personal Information if it believes in good faith that such disclosure is necessary (a) in connection with any legal investigation; (b) to comply with relevant laws or to respond to subpoenas or warrants served on us; (c) to protect or defend our rights or property, or the rights or property of users of the Services; (d) to investigate, prevent, or take action regarding illegal activities, suspected fraud, situations involving potential threats to the safety of any person and/or € to investigate or assist in preventing any violation or potential violation of the law, this Privacy Notice, or any agreements you may have with us, as applicable.
As part of the Services, we may provide links to or compatibility with other websites or applications; however, we are not responsible for the privacy practices employed by those websites or the information or content they contain nor are we liable for third party products, services, acts and/or omissions. This Privacy Notice applies solely to information collected by us in relation to the Services and your use of the Services. Therefore, this Privacy Notice does not apply to your use of a third-party website accessed by selecting a link via the Services. To the extent that you access or use the Services through or on another website or application, then the privacy notice of that other website or application will apply to such access and/or use. We encourage our users to read the privacy statements of other websites before proceeding to use them.
We may send periodic promotional emails to you. You have the right at any time to prevent us from contacting you for marketing purposes. When we send a promotional communication to a user, the user can opt out of further promotional communications by following the unsubscribe instructions provided in each promotional email. If you unsubscribe from the promotional emails, you will still receive emails with booking confirmations. Please note that notwithstanding the promotional preferences you indicate by unsubscribing, we may continue to send you administrative emails including, for example, periodic updates to our Privacy Notice. You may unsubscribe to promotional emails by following the opt-out instructions contained in the email. Please note that it may take up to 10 business days for us to process unsubscribe requests. If you unsubscribe from receiving promotional emails, we may still send you emails about the Services.
If applicable privacy laws allow, you may have rights over your Personal Information. This includes, but is not limited to:
You can make the following choices regarding your Personal Information:
If you decide to delete your in-App account, you may do so by selecting “Delete My Account” on your profile page. Deleting your Campspot account in-App will:
You will receive an email when account deletion is completed.
You may enquire about your Personal Information by contacting us as described below in Section 21 below, and we’ll generally respond to all access requests within 30 days of the receipt of all necessary information. As required by law, we will require you to prove your identity before providing you with the Personal Information we hold about you. We may verify your identity by phone call or email. Depending on your request, we will ask for information such as your name or other account information. We may also ask you to provide a signed declaration confirming your identity. Following a request, we will use reasonable efforts to supply, correct or delete Personal Information about you in our files. In circumstances where we are not able to provide access, or if additional time is required to fulfill a request, we will advise you in writing.
In some circumstances, you may designate an authorized agent to submit requests to exercise certain privacy rights on your behalf. We will require verification that you provided the authorized agent permission to make a request on your behalf. You must provide us with a copy of the signed permission you have given to the authorized agent to submit the request on your behalf and verify your own identity directly with us. If you are an authorized agent submitting a request on behalf of an individual you must attach a copy of the following information to the request:
If we do not receive this information, the request will be denied.
Campspot may not release certain types of information based upon exemptions specified in applicable laws. Where possible, we will sever the information that will not be disclosed and provide you with access to the remaining information. Should we be unable to provide access to or disclose Personal Information to you, we will provide you with an explanation, subject to restrictions.
In certain circumstances, such as where the request is excessive or unfounded, we may charge you an administration fee for access to your Personal Information. We may also charge for additional copies. We will advise you of any fees before proceeding with a request. You may learn more about the process or obtain assistance in completing an access request by contacting us as described below.
We implement security measures designed to protect your information from unauthorized access, alteration, disclosure and/or destruction. Because the internet is not a completely secure environment, we cannot warrant the security of any information a user transmits to us or guarantee that information on the Services may not be accessed, disclosed, altered, and/or destroyed by breach of any of our physical, technical and/or managerial safeguards. Any account you have on our Website(s), SaaS or App is protected by your account password and we urge you to take steps to keep your Personal Information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures; however, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. While we use reasonable efforts to protect your Personal Information, we cannot guarantee the Services are absolutely secure.
In the event that your Personal Information is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, we will notify you of the breach by email, fax, or U.S. mail. We will give you notice promptly, consistent with the reasonable needs of law enforcement and/or Campspot to determine the scope of the breach and to investigate and restore the integrity of the data system.
We will retain your Personal Information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. The precise periods for which we keep your Personal Information vary depending on the nature of the information and why we need it. To determine the appropriate retention period for Personal Information, we consider the amount, nature, and sensitivity of the Personal Information, the potential risk of harm from unauthorized use and/or disclosure of your Personal Information, the purposes for which we process your Personal Information and whether we can achieve those purposes through other means, and the applicable legal requirements.
In some circumstances we may anonymize your Personal Information (so that it can no longer be associated with a user) for research or statistical purposes in which case we may use this information indefinitely without further notice. We may retain information (including without limitation your personally identifiable information) for a commercially reasonable time for backup, archival, audit purposes, and/or to comply with legal obligations, resolve disputes and enforce agreements. In some cases, if you choose not to provide us with requested information, you may not be able to use the Services. You can request further details of retention periods for different aspects of your Personal Information by contacting us.
Please note that in the course of providing the Services, we collect and maintain aggregated, anonymized, or de-personalized information which we may retain indefinitely.
If you are visually impaired, you may access this Privacy Notice through your browser’s audio reader.
We reserve the right to change this Privacy Notice or any agreement you entered into with Campspot time to time. We may notify you of significant changes to this Privacy Notice by sending a notice to the primary email address specified by you or by placing a prominent notice on the Websites and App. Significant changes will go into effect thirty (30) days following such notification. Non-material changes or clarifications will take effect immediately. You should periodically check the Services and this Privacy Notice for updates.
Personal information that you submit through the Services may be transferred outside of the jurisdiction in which you live. We also store Personal Information locally on the devices you use to access the Services. Your Personal Information may be transferred to other jurisdictions that do not have the same data protection laws as the jurisdiction in which you initially provided the information. The following provisions may apply to you depending on where you are located.
This notice is provided to you pursuant to state law. Nevada state privacy laws permit us to make marketing calls to existing users, but if you prefer not to receive marketing calls, you may be placed on our internal opt-out list by emailing us at support@campspot.com or you may also contact the Nevada Bureau of Consumer Protection, Office of the Nevada Attorney General, 555 E. Washington St., Ste 3900, Las Vegas, NV 89101; telephone 702-486-3132; email:AGCinfo@ag.nv.gov.
Although we do not currently conduct sales of personal information, Nevada residents may submit a request directing us to not sell personal information we maintain about them if our practices change in the future. To exercise this right, email us at support@campspot.com with the subject line: “Nevada: Request to Opt-Out.”
In accordance with Vermont law, we will not share information we collect about you with companies outside of Campspot except as described herein, or otherwise required or permitted by law.
This Section is only applicable to you if you are a resident of the state of Virginia (“Virginia Residents”). If you have a complaint, first contact us at help@campspot.com. We will respond within 45 days after receipt of your request, and such time may be extended for an additional 45 days if it is reasonably necessary. We will notify you of any extension within the initial 45-day period. If you are not satisfied with our responses, you have the right to appeal. We will respond within 45 days of receipt of your appeal. If you still have an unresolved complaint, please direct your complaint to the Virginia Attorney General at service@oag.state.va.us or call (804)786-2071.
If you are a Colorado resident, the Colorado Privacy Act (“CPA") provides you with specific rights regarding your personal data, subject to certain exceptions. The CPA also does not apply to certain types of personal data maintained in compliance with specific federal privacy laws, such the Health Insurance Portability and Accountability Act and the Fair Credit Reporting Act, or for certain governmental purposes. For a complete list see CRS §6-1-1304.
The CPA defines “Personal Data” as any non-public information that can be linked or reasonably linked to an individual and does not include de-identified data. “Sensitive Data Inference(s)” means inferences made by a controller of Personal Data, “alone or in combination with other data, which are used to indicate an individual’s racial or ethnic origin; religious beliefs; mental or physical health condition or diagnosis; sex life or sexual orientation; or citizenship or citizenship status.”
The CPA provides Colorado Residents with the following rights with respect to their Personal Data:
To exercise any of these rights please contact us at help@campspot.com. To appeal a decision regarding a consumer request help@campspot.com. We will respond within 45 days of your appeal, and any such time may be extended for an additional 60 days if reasonably necessary. We will notify you of any extension within the initial 45-day period. If you still have an unresolved complaint, please direct your complaint to the Colorado Attorney General here Contact the Office of the Colorado Attorney General - Colorado Attorney General | Colorado Attorney General (coag.gov) or call 720-508-6000.
To the extent the California Consumer Privacy Act of 2018, Cal. Civ. Code §§ 1798.100 et. seq (“CCPA”) as amended by the California Privacy Rights Act (“CPRA”) is applicable, this Section is only applicable to you if you are a resident of the state of California (“California Residents”), and only applies to personal information for which Company is a “Business” (as defined in the CCPA, as amended). “Personal Information” means information that identifies, relates to, describes, could reasonably be associated with, or could be reasonably linked directly or indirectly with a particular California consumer or household. Personal Information does not include (i) publicly available information from government records; (ii) deidentified or aggregated consumer information; or (iii) information excluded from the scope of the CCPA, as amended, such as:
CCPA applies to Personal Information we collect from California Residents on or through our Services and through other means (such as information collected offline or in person).
As a Business, we may need to collect certain Personal Information from you. If you do not provide the information that we ask for, we may not be able to provide you with the requested services. Sensitive Personal Information is a subset of Personal Information that requires greater security protections and standards of care in handling. For more information please click here and scroll to definition of “Sensitive personal information.” With respect to Personal Information for which you are a “Business” and Campspot is a “Service Provider,” as defined in the CCPA, please see the applicable Service Agreement or Terms of Service, as the case may be.
If you are a California resident or are a California employee or contractor of Campspot, the CCPA as amended, provides you with specific rights regarding your Personal Information, subject to certain exceptions. For instance, we cannot disclose specific pieces of Personal Information if the disclosure would create a substantial, articulable, and unreasonable risk to the security of the Personal Information, your account with us, or the security of our network systems. These rights are explained below:
Consumers under 16 years of age. We will not sell or share Personal Information of users if we have actual knowledge that the user is less than 16 years of age, unless the user, in the case of user at least 13 years of age and less than 16 years of age, or the user’s parent or guardian, in the case of users who are less than 13 years of age, has affirmatively authorized the sale or sharing of the user’s Personal Information.
Exercising Your Rights. If you’re a California resident, employee or contactor and desire to exercise your data protection rights, please contact us at help@campspot.com. With the exception of your right to opt-out of the sale or sharing of your Personal Information for which we do not need to verify your identity, you may be required to provide additional information necessary to confirm your identity before we can respond to your request, and we will use that information only for that purpose. We may request that you submit a signed statement under penalty of perjury that you are the individual you claim to be. We will acknowledge receipt of your request within 10 days from receipt of such request and will endeavor to respond within 45 days after receipt of your request, but if we require more time (up to an additional 45 days) we will notify you of our need for additional time. For requests that we not sell or share your information, or limit the use of your sensitive Personal Information, we will comply with your request within 15 days after receipt of such request. We cannot respond to your request or provide you with Personal Information if we cannot verify your identity and confirm that the Personal Information relates to you. You may make a request for disclosure of our information collection practices, the information we collected about you, or our sharing practices up to twice within a 12-month period. You may make a request that we not sell or share your Personal Information, limit the use of your sensitive Personal Information, or for deletion of your information at any time. For requests for a copy of the Personal Information we have collected during the 12 months prior to your request we will endeavor to provide the information in a format that is readily useable, including by mailing you a paper copy or providing an electronic copy to your e-mail account on file, if you have an email address on file with us. For requests for deletion of your information, please understand that California law permits us to retain certain information and not to delete it under certain circumstances. By way of example, we are not required to comply with a request to delete information if (1) the information is necessary for us to (a) complete a transaction for you or otherwise perform a contract; or (b) detect, protect against, or prosecute security incidents, fraud or illegal activity; (2) we use the information only internally in ways reasonably aligned with your expectations as our customer, and (3) we are required to retain the information to comply with legal obligations. If we receive such a request from you, we will notify any service providers we have engaged and provided your information to delete your information as well.
Using an Authorized Agent. You may submit a request through someone holding a formal ‘Power of Attorney’. Otherwise, you may submit a request using an authorized agent only if (1) the person is registered with the Secretary of State to do business in California, (2) you provide the authorized agent with signed written permission to make a request, (3) you verify directly with us that you have authorized the person to make the request on your behalf, (4) you verify your own identity directly with us, and (5) your agent provides us with proof that they are so authorized. We will require the agent to submit proof to us that they have been authorized to make requests on your behalf.
Categories of Information Collected.
We collect Personal Information for the business purposes described in this Privacy Notice. The CCPA as amended, defines a “Business Purpose” as the use of Personal Information for the business’s operational purposes, or other notified purposes, provided the use of Personal Information is reasonably necessary and proportionate to achieve the operational purpose for which the Personal Information was collected or another operational purpose that is compatible with the context in which the Personal Information was collected. The CCPA defines “Collected” as buying, renting, gathering, obtaining, receiving, or accessing any Personal Information pertaining to a consumer by any means, including receiving information directly or passively from the consumer, or by observing the consumer’s behavior.
We make disclosures for a Business Purpose under written contracts that describe the purposes, require the recipient to keep the Personal Information confidential, and prohibit selling or sharing of Personal Information and using the disclosed information for any purpose except performing the contract. In the preceding twelve (12) months, Company has disclosed Personal Information for a Business Purpose to the categories of service providers or contractors indicated in the chart below.
This notice supplements our Privacy Notice. To the extent the California Consumer Privacy Act (“CCPA”) is applicable, this Section is only applicable to you if you are a resident of the state of California (“California Residents”) and only applies to Personal Information for which Company is a “Business” (as defined in CCPA), but does not apply to Personal Information we collect from you where you are an employee, owner, director, officer or contractor of a company, partnership, sole proprietorship, non-profit or government agency. It applies to Personal Information we collect from California Residents on or through our Services and through other means (such as information collected offline or in person). With respect to personal information for which you are a “Business” and Campspot is a “Service Provider,” as defined in the CCPA, please see the applicable Service Agreement or Terms of Service, as the case may be.
Rights and Choices. Under the CCPA and subject to certain limitations and exceptions, if you are a California resident, you may have certain rights with respect to information we have collected about you that constitutes Personal Information under the CCPA as set forth herein. This Privacy Notice describes the Personal Information we collect about you. We collect this information for the purposes described herein and we share this information as described herein. Company uses cookies as described in our Cookie Policy.
Exercising Your Rights. If you’re a California resident and desire to exercise your data protection rights, please contact us at help@campspot.com. You may be required to provide additional information necessary to confirm your identity before we can respond to your request, and we will use that information only for that purpose. We may request that you submit a signed statement under penalty of perjury that you are the individual you claim to be. We will acknowledge receipt of your request within 10 days from receipt of such request and will endeavor to respond within 45 days after receipt of your request, but if we require more time (up to an additional 45 days) we will notify you of our need for additional time. For requests that we not sell your information we will comply with your request within 15 days after receipt of such request. We cannot respond to your request or provide you with Personal Information if we cannot verify your identity and confirm that the Personal Information relates to you. You may make a request for disclosure of our information collection practices, the information we collected about you, or our sharing practices up to twice within a 12-month period. You may make a request that we not sell information or for deletion of your information at any time. For requests for a copy of the Personal Information we have collected during the 12 months prior to your request we will endeavor to provide the information in a format that is readily useable, including by mailing you a paper copy or providing an electronic copy to your e-mail account on file, if you have an email address on file with us. For requests for deletion of your information, please understand that California law permits us to retain certain information and not to delete it under certain circumstances. By way of example, we are not required to comply with a request to delete information if (1) the information is necessary for us to (a) complete a transaction for you or otherwise perform a contract; or (b) detect, protect against, or prosecute security incidents, fraud or illegal activity; (2) we use the information only internally in ways reasonably aligned with your expectations as our customer, and (3) we are required to retain the information to comply with legal obligations. If we receive such a request from you, we will notify any service providers we have engaged and provided your information to delete your information as well.
Using an Authorized Agent. You may submit a request through someone holding a formal ‘Power of Attorney’. Otherwise, you may submit a request using an authorized agent only if (1) the person is registered with the Secretary of State to do business in California, (2) you provide the authorized agent with signed written permission to make a request, (3) you verify directly with us that you have authorized the person to make the request on your behalf, (4) you verify your own identity directly with us, and (5) your agent provides us with proof that they are so authorized. We will require the agent to submit proof to us that they have been authorized to make requests on your behalf.
Categories of Information Collected. During the past 12 months we may have collected the following categories of information about California residents from the listed sources, used it for the listed business purposes and shared it with the listed categories of third parties. Please see more information below:
| Categories of Personal Information as defined in Cal. Civ. Code §1798.140(v)(1) | To Whom We Disclose Personal Information for a Business purpose as described in this Privacy Notice | Purpose for Collecting of Personal Information | Data Retention Periods |
|---|---|---|---|
| (A) We collect Identifiers – this may include name, postal address, phone number, unique personal identifier, online identifier, banking information, IP address, device ID, email address or other similar identifiers. |
|
Please refer to “Use of Your Personal Information” Section in the Privacy Notice. | We retain the information from this personal information category as long as it is reasonably necessary and proportionate to achieve the purposes for which the Personal Information was collected or processed, or for another disclosed purpose that is compatible with the context in which Personal Information was collected. |
| (B) We collect personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) – this may include a name, signature, physical characteristics or description, address, telephone number, passport number, driver’s license or state identification card number, education, employment, employment history, bank account number, credit card number, debit card number, or any other financial information. Some personal information included in this category may overlap with other categories. |
|
Please refer to “Use of Your Personal Information” Section in the Privacy Notice. | We retain the information from this personal information category as long as it is reasonably necessary and proportionate to achieve the purposes for which the Personal Information was collected or processed, or for another disclosed purpose that is compatible with the context in which Personal Information was collected. |
| (C) We collect protected classification characteristics under California or federal law – this may include age (40 years or older). |
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Please refer to “Use of Your Personal Information” Section in the Privacy Notice. | We retain the information from this personal information category as long as it is reasonably necessary and proportionate to achieve the purposes for which the Personal Information was collected or processed, or for another disclosed purpose that is compatible with the context in which Personal Information was collected. |
| (D) We collect commercial information – this may include information about Services purchased, obtained, or considered or other purchasing or consuming histories or tendencies. |
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Please refer to “Use of Your Personal Information” Section in the Privacy Notice. | We retain the information from this personal information category as long as it is reasonably necessary and proportionate to achieve the purposes for which the Personal Information was collected or processed, or for another disclosed purpose that is compatible with the context in which Personal Information was collected. |
| (F) We collect internet or other electronic network activity data – this may include internet or other electronic network activity information, such as browsing history, search history, and information regarding an individual’s interaction with an internet website, application, or advertisement. |
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Please refer to “Use of Your Personal Information” Section in the Privacy Notice. | We retain the information from this personal information category as long as it is reasonably necessary and proportionate to achieve the purposes for which the Personal Information was collected or processed, or for another disclosed purpose that is compatible with the context in which Personal Information was collected. |
| (G) We collect geolocation data – this may include precise physical location |
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Please refer to “Use of Your Personal Information” Section in the Privacy Notice. | We retain the information from this personal information category as long as it is reasonably necessary and proportionate to achieve the purposes for which the Personal Information was collected or processed, or for another disclosed purpose that is compatible with the context in which Personal Information was collected. |
| (I) We collect professional/ employment information – this may include occupation and professional references. |
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Please refer to “Use of Your Personal Information” Section in the Privacy Notice. | We retain the information from this personal information category as long as it is reasonably necessary and proportionate to achieve the purposes for which the Personal Information was collected or processed, or for another disclosed purpose that is compatible with the context in which Personal Information was collected. |
| (J) We collect education information – which is defined as information that is not publicly available personally identifiable information as defined in the Family Educational Rights and Privacy Act ( 20 U.S.C. Sec. 1232g; 34 C.F.R. Part 99 ). |
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Please refer to “Use of Your Personal Information” Section in the Privacy Notice. | We retain the information from this personal information category as long as it is reasonably necessary and proportionate to achieve the purposes for which the Personal Information was collected or processed, or for another disclosed purpose that is compatible with the context in which Personal Information was collected. |
| (K) We collect inferences drawn from other Personal Information – this may include Profile reflecting a person’s preferences, characteristics and behavior. |
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Please refer to “Use of Your Personal Information” Section in the Privacy Notice. | We retain the information from this personal information category as long as it is reasonably necessary and proportionate to achieve the purposes for which the Personal Information was collected or processed, or for another disclosed purpose that is compatible with the context in which Personal Information was collected. |
| (L) We collect sensitive Personal Information – this may include Personal Information that reveals (C) your precise geolocation, if you allow it in your App settings. |
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Please refer to “Use of Your Personal Information” Section in the Privacy Notice. | We retain the information from this personal information category as long as it is reasonably necessary and proportionate to achieve the purposes for which the Personal Information was collected or processed, or for another disclosed purpose that is compatible with the context in which Personal Information was collected. |
We obtain the categories of Personal Information listed above from the following categories of sources:
Categories of Information Collected and Sold or Shared for Commercial Purposes and/or Cross-Context Behavioral Advertising. During the past 12 months we have Collected the following categories of information about California residents from the listed sources, used it for the listed commercial and/or cross-context behavioral advertising purposes, as defined by the CCPA, and sold or shared it with the listed categories of third parties. Please note that as defined by the CCPA, a “sale” includes making a consumer’s Personal Information available for monetary or other valuable consideration. Campspot does not sell Personal Information for monetary consideration.
The CCPA defines “shared” as “sharing, renting, releasing, disclosing, disseminating, making available, transferring, or otherwise communicating orally, in writing, or by electronic or other means, a consumer’s personal information by the business to a third party for cross-context behavioral advertising, whether or not for monetary or other valuable consideration, including transactions between a business and a third party for cross-context behavioral advertising for the benefit of a business in which no money is exchanged” unless (i) you use or direct us to intentionally disclose your Personal Information or intentionally interact with one or more third parties; (ii) it’s needed to honor your opt-out request; or (iii) it’s part of an asset that is part of a merger, acquisition, bankruptcy, or other transaction in which a third party assumes control of all or part of our business.
In the preceding twelve (12) months, Campspot has disclosed or shared Personal Information for a commercial or cross-context behavioral advertising purpose to the categories of third parties indicated in the chart below.
| Categories of Personal Information That We Collect for Commercial Purpose and / or Cross-Context Behavioral Advertising Purposes | To Whom We’ve Disclosed Your Personal Information for Commercial Purpose and/ or Cross-Context Behavioral Advertising Purposes | Whether We Sold or Shared This Category of Personal Information in the Last 12 Months |
|---|---|---|
| (A) Identifiers – this may include unique personal identifier, online identifier, IP address, device ID, or other similar identifiers. |
|
YES |
| (B) Personal information categories listed in the California Customer Records statute (Cal. Civ. Code § 1798.80(e)) – unique personal identifier, online identifier, internet protocol address, website usage data. Note, some personal information included in this category may overlap with other categories. |
|
YES |
| (C) Internet or other electronic network activity information – such as browsing history, search history, and information regarding an individual’s interaction with an internet website, application, or advertisement. |
|
YES |
| (G) Geolocation data – Physical location via internet protocol address. |
|
YES |
If you reside in the European Union (“EU”) or the European Economic Area (“EEA”), the European Union General Data Protection Regulation (“GDPR”) will apply to how we collect and process your Personal Information. If you reside in the United Kingdom, the United Kingdom General Data Protection Regulation (“UK GDPR”) will apply to how we collect and process your Personal Information.
The Personal Information we collect and process may be transmitted or transferred to countries other than the country in which you reside. Those countries may have data protection laws that are different from the laws of your country.
The data centers for Campspot's Services are located in the United States, and third-party service providers operate in many countries around the world. When we collect your Personal Information, we may process it in any of those countries.
We have taken appropriate steps and put safeguards in place to help ensure that your Personal Information remains protected in accordance with this Privacy Notice.
We also require that third-party service providers to whom a data transfer is made has appropriate safeguards in place to protect your personal information, in compliance with applicable data protection law. The particular measures used will depend on the service provider, and our agreements with them may include European Commission approved Standard Contractual Clauses, the service provider's certification under the EU-U.S. and/or Swiss-U.S. Privacy Shield certification, UK International Data Transfer Agreements and /or reliance on the service provider’s Binding Corporate Rules, as defined by the European Commission.
Campspot will collect and process information related to and included in Campspot’s order forms, online bookings and account information as described in this Privacy Notice.
Please see our Cookie Policy here.
In addition to your rights described in this Privacy Notice, you will have the following rights:
We will not discriminate against you for exercising your rights. You may exercise your rights about your Personal Information by contacting us as described below.
Once we receive your request, we will need to verify your identity before providing you with the Personal Information we hold about you. Typically, we will respond to your request within thirty (30) days. If we are unable to verify your identity, complete your request or if additional time is required to fulfill a request, we will notify you in writing.
In certain circumstances, such as where the request is manifestly unfounded, excessive or repetitive, we may charge you a reasonable fee. We will advise you of any fees before proceeding with a request.
If we used consent to lawfully and fairly use your Personal Information, you may withdraw your consent at any time. Doing so may prevent you from accessing the Websites and App. In some cases, we may limit or deny your request to withdraw consent if the law permits or requires us to do so, or if we are unable to adequately verify your identity. If you unsubscribe from the promotional emails or texts, you will still receive emails with booking confirmations.
As we are committed to the privacy of your Personal Information, we only hold on to Personal Information for as long as we need it to provide Services to you. We may retain limited Personal Information to meet legal or compliance obligations our Company must meet. You can request further details of retention periods for different aspects of your Personal Information by contacting us.
To withdraw your consent, contact us at: help@campspot.com.
We hope that you will contact us if you have any questions or complaints regarding how we handle or use your Personal Information. We will work to answer your question or address your complaint.
A list of the Data Protection Authorities and their contact information can be found here Our Members | European Data Protection Board (europa.eu)
If you reside in Canada, the Personal Information Protection and Electronic Documents Act (“PIPEDA”) will apply to how we collect and process your Personal Information.
In addition to the safeguards and rights listed in this Privacy Notice, the following will also apply to you:
We rely on you to update and correct your Personal Information. Please update your Personal Information by logging into your account or contact us at the address or via email below, immediately if there are any changes to your Personal Information. We may keep historical information in our backup files as permitted by law.
Your Personal Information will not be used without your consent for purposes other than the ones for which it was collected, as described in this Privacy Notice and in compliance with applicable laws. We will request your consent for any new or additional purposes for the collection and processing of your Personal Information.
Campspot will collect and process information related to and included in Campspot’s order forms, online bookings and account information as described in this Privacy Notice.
Please see our Cookie Policy here.
We do not currently recognize automated browser signals regarding tracking mechanisms, which may include ‘Do Not Track’ instructions.
We implement security measures designed to protect your information from unauthorized access, alteration, disclosure and/or destruction. Because the internet is not a completely secure environment, we cannot warrant the security of any information a user transmits to us or guarantee that information on the Services may not be accessed, disclosed, altered, and/or destroyed by breach of any of our physical, technical and/or managerial safeguards. Any account you have on our Website(s), SaaS or App is protected by your account password and we urge you to take steps to keep your Personal Information safe by not disclosing your password and by logging out of your account after each use. We further protect your information from potential security breaches by implementing certain technological security measures; however, these measures do not guarantee that your information will not be accessed, disclosed, altered or destroyed by breach of such firewalls and secure server software. While we use reasonable efforts to protect your Personal Information, we cannot guarantee the Services are absolutely secure.
In the event that your Personal Information is acquired, or is reasonably believed to have been acquired, by an unauthorized person and applicable law requires notification, we will notify you of the breach by email, fax, or U.S. mail. We will give you notice promptly, consistent with the reasonable needs of law enforcement and/or Campspot to determine the scope of the breach and to investigate and restore the integrity of the data system.
In addition to your rights described in this Privacy Notice, you will have the following rights:
We will not discriminate against you for exercising your rights. You may exercise any of the above rights, by contacting us as indicated below or by emailing us at: help@campspot.com.
Once we receive your request, we will need to verify your identity before providing you with the Personal Information we hold about you. Typically, we will respond to your request within thirty (30) days. If we are unable to verify your identity, complete your request or if additional time is required to fulfill a request, we will notify you in writing.
In compliance with the Canada’s anti-spam legislation (CASL), our Websites, SaaS and App allow you to sign up and expressly consent to receiving electronic communications. All emails sent from Campspot will clearly state who the email is from and provide information on how to contact us.
You can unsubscribe from promotional e-mails via the unsubscribe link included in each promotional e-mail. You can opt-out of receiving future text messages by replying "STOP". If you opt-out and un-subscribe, you will still receive transactional/ booking confirmation emails from us. You may also contact us at help@campspot.com to stop receiving them or can unsubscribe using the link included in the e-mail or by calling us at +1 (616) 226-5500.
Our Services are not designed for minors and we do not intentionally or knowingly collect Personal Information from users who are considered minors in their province. If we discover that a minor has provided us with Personal Information, we will delete such information.
We hope that you will contact us if you have any questions or complaints regarding how we handle or use your Personal Information. We will work to answer your question or address your complaint. You also have the right to lodge a complaint with the applicable supervisory authority, or to seek a remedy though the courts. You can learn more here Reporting concerns and filing complaints - Office of the Privacy Commissioner of Canada.
Personal Information may be accessed by us or transferred to us in the United States or to our affiliates, business partners, or service providers elsewhere in the world. Those countries may have data protection laws that are different from the laws of your country. If you are located outside of United States, EU, EEA, UK or Canada, please be advised that any information you provide to us will be transferred to and stored in the United States and that, by submitting information to us, you explicitly authorize its transfer and storage in the United States or elsewhere in the world as explained in this Privacy Notice.
We will protect the privacy and security of Personal Information according to this Privacy Notice regardless of where it is processed or stored.
Campspot reserves the right, in its discretion, to change, modify, add or remove portions of this Privacy Notice at any time and from time to time, without prior notice to you. Such changes, modifications, additions, or deletions shall be effective immediately upon posting unless otherwise indicated. However, we will treat your continued use of our Campspot Services following such revision as your acceptance of the revised Privacy Notice. If you do not consent to our privacy practices as described in the revised version of the Privacy Notice, please do not use the Services in any manner, and we will continue to treat previously collected information in accordance with the privacy practices described in the applicable, prior version of this Privacy Notice or as otherwise required by applicable law.
If you have comments or questions about our Privacy Notice, please contact us at support@campspot.com. We will address any issue to the best of our abilities.
If you have any questions comments, or complaints concerning our privacy practices, please contact us by sending an email to help@campspot.com or send correspondence via mail to
RezPlot Systems, LLC d/b/a Campspot
Attn: Privacy Team
38 Commerce Ave SW, Suite 200
Grand Rapids, MI 49503
We will attempt to respond to your request and to provide you with additional privacy-related information.